You may mail a check, but this method is not recommended due to the risk of mail theft or copied banking information. If mailing a check, notify us through Buildertrend once it is sent.
The fastest and most secure way to submit payment is through our platform, Buildertrend. It has an encrypted payment platform. This option provides an instant receipt and automatically updates your contract balance.
Buildertrend keeps your banking information secure and eliminates the risk of checks being lost, delayed, or mishandled. Your account and routing numbers are never exposed.
You may mail a check, but this method is not recommended due to the risk of mail theft or copied banking information. If mailing a check, notify us through Buildertrend once it is sent.
You may mail a check, but this method is not recommended due to the risk of mail theft or copied banking information. If mailing a check, notify us through Buildertrend once it is sent.
We recommend placing at least two sheets of paper around the check inside the envelope to prevent account information from being visible through the mail.
Checks should be made payable to:
Builders Group Construction or BGC
8450 E Westbrook Rd.
Brookville, Ohio 45309
Yes. Credit cards are accepted, but they carry a processing fee of up to 3.5%.
We do not recommend paying the full contract balance by credit card due to processing fees, but it can be a convenient option for partial payments.
A reputable contractor should never require full payment upfront. BGC follows industry best practices to protect both you and the project.
Your payment schedule is located on the front page of your contract. It outlines exactly how much is due and when.
Payment schedules allow us to:
Secure special-order materials
Lock in labor pricing
Maintain job-specific cash flow
Ensure your funds are only used for your project
No. Funds collected for your project are only used for your project.
Substantial completion means the project is complete enough to be used for its intended purpose, even if minor items remain.
Not necessarily. Minor punch-list items or small corrections may still be completed after substantial completion.
No. BGC will never spend beyond your approved budget without your knowledge and written approval.
We invest extra time upfront to create a pre-construction agreement, not a rough estimate. This protects you from foreseeable cost changes.
Occasionally, hidden or unforeseeable conditions arise once work begins. These items will be discussed and approved before any additional work is performed.
Any upgrades or changes must be approved through a change order before work begins.
All change orders are billed and paid separately and in full to avoid confusion with the original contract.
Yes. Ohio law requires homeowner approval for certain charges before work is performed.
No. Contracts are not à la carte unless specifically stated in writing on the first page of your agreement.
No. The scope of work is not a fluid document once scheduling and subcontracting begin.
Removing items after scheduling affects:
Labor commitments
Subcontractor agreements
Material orders
Project timelines and pricing
Changes can typically be made during the design phase, before the project is moved into the “ready” stage.
Before the project transitions from “pending” to “ready.”
Your sales or design representative should be contacted as soon as possible.
Yes. Our reps have field experience and can often suggest lateral adjustments to meet your goals.
If cancellation occurs during the design phase, a 15% fee applies to canceled items.
Yes. Options include:
Financing
Rescheduling part of the project
Trading work for higher-priority items
Yes. BGC partners with multiple financing providers including unsecured loans, HELOCs, and renovation loans.
Yes. Rescheduling within 6 months is often possible and can help ease financial strain.
Pricing typically remains the same, except for possible material cost increases.
A redeployment fee applies when work must stop for more than 2 unplanned days due to homeowner-related delays.
Common causes include:
Design changes after work begins
Missing materials that halt progress
Payments more than 7 days late
Last-minute scheduling conflicts
The fee is $1,000.
The cost covers:
Crew rescheduling
Lost labor time
Adjustments made for other clients
Preparation is key. Communicate schedule conflicts early and provide at least two weeks’ notice when possible.
We follow nationally recognized construction standards to ensure fairness and consistency.
NAHB Residential Construction Performance Guidelines (6th Edition). This is a resource of builders and remodeling contractors all over the country since 1942 that have put together and revised a comprehensive list of potential problems, performance expectations, and corrective measures. Your project is highly likely to have something in the Index that we will be following. All the items listed here are all followed and upheld and included in our warranty.
Yes. These guidelines are upheld and included in your warranty coverage.
BGC follows ProWood Lumber grading standards. This is a list of acceptable wood grades for many wood projects. If you have a wood project, this grading system is used.
Tile work follows the Tile Council of North America (TCNA) Handbook. This is an international handbook for standard and performance requirements for tile installers and stone-related installation products. This is a great proven resource to follow and understand quality measures.
Concrete work references industry-recognized best practices, including performance and design considerations. This is a resource of the pros and cons of concrete stamping provided by Tussey Landscaping, a considered local landscape expert in Pennsylvania
We know contracts and construction details can feel overwhelming. Our FAQ guide is here to set expectations and help your project run smoothly from start to finish.